FAQ

How can I contact customer service?

If you would like to get in touch regarding an order or product please use the contact form or email info@hrtmrdistro.co.uk. Queries will be responded to within 24 business hours.

 

When will i receive my order?

We aim to dispatch orders within 2 working days.

UK customers please allow 2-3 working days from dispatch for your order to arrive. Rest of the world 7-14 working days.

 

How can I cancel or change my order?

If you would like to change or cancel your order please contact us immediately. If your order has already shipped please wait for your order to arrive and request a returns form.

 

Will I pay customs on my order?

Orders shipped outside of the UK may be subject to custom charges. International orders may incur local tax and duties - Please check with your local customs office for more information. 

 

How can I contact The Faim?

This webstore is run solely by Hartmoor Distribution, in partnership with The Faim. Unfortunately the band/management cannot be contacted via this webstore. 

 

Who are Hartmoor Distribution?

We are the official merchandising partner of 'The Faim'. We handle all aspects of the artists Merchandise at www.thefaim.hrtmrdistro.co.uk